Frequently Asked Questions
Everything you need to know about our deliciously scented world.
Are Treaclemoon products tested on animals?
Absolutely not. We are proud to be PETA-certified cruelty-free, and all of our products are 100% vegan-friendly.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email.
Do your products contain parabens or silicones?
We focus on skin-friendly formulations. Most of our range is free from parabens and silicones, utilizing high-quality ingredients to keep your skin soft and smelling amazing.
What is your return policy?
If you are not completely satisfied with your purchase, you can return unopened and unused items within 30 days of delivery for a full refund.
Is your packaging recyclable?
Yes! We are committed to the planet. Our bottles are made from 100% Prevented Ocean Plastic, and we encourage our customers to recycle them after use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.